Case Management Administrator

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Brook Street Full time
Position Overview

We are seeking a dedicated Case Management Administrator to join our team, offering a competitive hourly wage. This role involves providing essential administrative support within the Probation Service, ensuring that both staff and individuals on probation receive the necessary assistance through streamlined processes.

Key Responsibilities
  • Establish and maintain accurate records for individuals on probation and victims within approved databases.
  • Facilitate effective administration of referrals and foster relationships between offender management, victims, service providers, and external agencies to promote positive outcomes and reduce reoffending.
  • Prepare, maintain, and organize case files and management information in compliance with required standards.
  • Manage communications efficiently, including telephone, email, and paper correspondence.
  • Provide comprehensive reception and telephone inquiry services.
  • Act as the primary contact for specific areas of work as needed.
  • Handle interactions with individuals on probation with fairness and professionalism, especially in challenging situations.
  • Support meetings by organizing agendas, taking minutes, and tracking action points.
  • Ensure compliance with Health and Safety policies and conduct necessary equipment tests.
Working Hours

This is a full-time position, ideally from 9 AM to 5:30 PM, with a 5 PM finish on Fridays. Part-time flexibility may be considered.

Inclusivity Commitment

Brook Street is proud to uphold the Armed Forces Covenant, guaranteeing interviews for veterans and military personnel's spouses/partners who meet essential criteria. As a Disability Confident Leader, we encourage candidates with disabilities or those who identify as veterans or military spouses/partners to reach out to us. We are committed to fostering an inclusive environment.



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