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Administrative Support Specialist

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Brook Street Full time
Position Overview
We are seeking a dedicated Case Management Administrator to join our team at Brook Street. This role involves providing essential administrative support within the Probation Service, ensuring that both staff and individuals under supervision receive the necessary assistance through streamlined processes.

Key Responsibilities
  • Maintain accurate records of individuals under supervision and victims in designated databases.
  • Facilitate effective communication and administration between offender management, victims, service providers, and external partners to promote positive outcomes and mitigate risks.
  • Prepare, organize, and manage case files and related documentation in compliance with established standards.
  • Handle incoming communications via various channels, ensuring appropriate distribution.
  • Provide reception and telephone support, ensuring efficient service delivery.
  • Act as the primary contact for specific areas of expertise as needed.
  • Engage with individuals under supervision, managing interactions with professionalism and sensitivity, particularly in challenging situations.
  • Support meetings by organizing agendas, taking minutes, and following up on action items.
  • Adhere to Health and Safety policies, conducting necessary equipment checks.

Working Hours
Full-time hours are preferred, typically from 9 AM to 5:30 PM, with an earlier finish on Fridays. Part-time arrangements may be considered.

Inclusivity Commitment
Brook Street is proud to uphold the Armed Forces Covenant, guaranteeing interviews for veterans and military personnel's spouses/partners who meet the essential criteria. As a Disability Confident Leader, we encourage candidates with disabilities or from military backgrounds to connect with us, ensuring an inclusive recruitment process.