Client Support Specialist

4 weeks ago


Broxburn, West Lothian, United Kingdom Auxillis Full time
Salary: £26,149 pa + bonus up to £1,307 pa OTE
Weekly Hours : 42.5 hours

Our mission is to ensure seamless mobility for our clients.
As a Customer Service Agent, you will be instrumental in delivering our award-winning service directly to customers, ensuring our vehicles are positioned effectively and timely.

The Role of a Customer Service Agent at Auxillis

Working at an Auxillis branch is dynamic and fast-paced. As a Customer Service Agent, you will be at the heart of operations. You will often be the initial point of contact for clients, so providing exceptional service with a friendly demeanor is essential. Your ability to manage multiple tasks simultaneously will be crucial, whether it’s addressing a customer rental inquiry, managing customer accounts, or overseeing daily vehicle logistics.

Previous experience in the vehicle rental sector is not a prerequisite to join our team (our comprehensive training program will equip you with the necessary skills), but you will need your customer service expertise, administrative abilities, and a positive, proactive attitude (along with a Full UK or EU Driving Licence) to succeed.

Benefits of being a Customer Service Agent with Auxillis:

In addition to a competitive salary, Auxillis offers a range of attractive benefits, including (but not limited to):

A rewarding quarterly bonus scheme (£1,307 pa OTE) 24 days annual leave increasing to 26 days with service (plus bank holidays) and an additional day off for your birthday complimentary life assurance well-being services (including 24/7 GP access, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance) exclusive employee vehicle-leasing options pension plan & save-as-you-earn share scheme Access to our Benefits App providing extensive retailer discounts and cashback Recently introduced Wagestream for all employees - a Financial Wellbeing app that allows you to manage your pay more effectively. It offers flexibility in payment timing, savings options, shopping discounts, eligibility checks for benefits, and access to a financial coach.

With over 50 locations nationwide, Auxillis is the trusted provider for tailored accident claims and mobility services for motorists, partnering with some of the UK's leading motor insurers and brands to assist their customers in critical times.

We are also part of a larger network – ZIGUP, a prominent provider of integrated mobility solutions, serving clients across the UK, Ireland, and Spain. Unlock your potential in a top-tier organization, surrounded by inspiring professionals and leaders, with opportunities for career advancement.

We are agile. We are experts. We are imaginative. We are reliable.

Propel your career forward with us.



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