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Client Support Specialist

3 months ago

Broxburn, West Lothian, United Kingdom Auxillis Full time
Salary: £26,149 pa + bonus up to £1,307 pa OTE
Weekly Hours: 42.5 hours

Our mission is to ensure seamless mobility for our clients.
As a Customer Service Agent, you will be pivotal in delivering our award-winning service directly to customers, ensuring our vehicles are available when and where they are needed.

Experience as a Customer Service Agent at Auxillis

 Working at an Auxillis branch is dynamic and fast-paced. As a Customer Service Agent, you will be at the heart of operations. You will often be the first point of contact for clients, so providing exceptional service with a friendly demeanor is essential. Your ability to manage multiple tasks simultaneously is crucial—whether it's addressing a customer rental inquiry, handling account administration, or overseeing daily vehicle logistics.

No prior experience in the vehicle rental sector is necessary to join our team, as our comprehensive training program will equip you with the skills needed. However, you will need to bring your customer service expertise, administrative capabilities, and a positive, 'can-do' attitude (along with a Full UK or EU Driving Licence) to excel in this role.

Benefits of being a Customer Service Agent with Auxillis:

In addition to a competitive salary, Auxillis offers a range of benefits, including:

A generous quarterly bonus scheme (£1,307 pa OTE) 24 days annual leave increasing to 26 days with service (plus bank holidays) and an additional day off for your birthday complimentary life assurance well-being services (including 24/7 GP access, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance) exclusive employee vehicle-leasing options pension and save-as-you-earn share scheme Access to our Benefits App, providing unlimited discounts and cashback from various retailers Recently launched Wagestream for all employees - a Financial Wellbeing app that offers more control over your pay. It allows you to choose when to receive your salary, set aside savings, access shopping discounts, check eligibility for benefits, and connect with a financial coach

With over 50 locations nationwide, Auxillis is a trusted provider of tailored accident claims and mobility services for motorists, collaborating with some of the UK's leading motor insurers and brands to assist their customers in times of need.

We are also part of a larger network – ZIGUP, a premier provider of integrated mobility solutions, serving clients across the UK, Ireland, and Spain. Unlock your potential in a leading organization, surrounded by inspiring colleagues and leaders, with opportunities to advance your career.

We are agile. We are experts. We are imaginative. We are reliable.

Propel your career forward with us.