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Client Support Specialist

2 months ago

Broxburn, West Lothian, United Kingdom Auxillis Full time
About Auxillis

Auxillis is a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are trusted by some of the UK's best known motor insurers and motoring brands to help their customers when they need it most.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our branch, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and in-person
  • Manage customer accounts, resolving queries and issues in a professional and courteous manner
  • Collaborate with colleagues to ensure seamless service delivery and meet customer expectations
  • Stay up-to-date with company policies, procedures, and product knowledge to provide accurate information to customers
  • Contribute to the development and implementation of process improvements to enhance customer experience
What We Offer
  • A competitive basic salary and quarterly bonus scheme (£1,307 pa OTE)
  • 24 days annual leave rising to 26 days with service (plus bank holidays) and an extra day's leave to celebrate your birthday
  • Free life assurance and well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
  • Exclusive employee vehicle-leasing schemes and pension & save-as-you-earn share scheme
  • Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
  • We're excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay
Requirements

To be successful in this role, you will need:

  • A Full UK or EU Driving Licence
  • Excellent customer service skills and a calm, 'can-do' attitude
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously
  • Strong communication and problem-solving skills
  • Basic computer skills and familiarity with administrative software