Supply Chain Finance Application Support Specialist
4 weeks ago
We are seeking an experienced Application Support Engineer to join our team and support our innovative Supply Chain Finance application. In this pivotal role, you will play a crucial part in implementing our Trade Finance application support model while providing day-to-day support to our users.
Key Responsibilities- Incident Management: Offer daily support for Supply Chain Finance users, ensuring timely resolution of issues.
- Monitoring: Oversee application performance and respond proactively to alerts.
- Stakeholder Management: Collaborate with business and technical teams to ensure seamless communication and support.
- Support Model Implementation: Contribute to establishing the Trade Finance application support framework and best practices.
- Reporting: Prepare regular and ad-hoc reports and data extracts as requested.
- Transformation: Assist in converting bespoke files into standardized formats for our platform.
- Onboarding: Support the business in onboarding customers to our Supply Chain Finance platform.
- Strong knowledge of Supply Chain Finance.
- Proven experience supporting Trade Finance applications.
- Background in application support roles, particularly at an integrated service level.
- Proficient in using ServiceNow for incident reporting and tracking.
Our client is committed to diversity and inclusion, welcoming applicants from all backgrounds. As a proud signatory of the HM Treasury Women in Finance Charter, they strive to create a supportive and inclusive workplace.
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