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Customer Service Representative

2 months ago

Liverpool, Liverpool, United Kingdom Novax Recruitment Ltd Full time

Novax Recruitment Ltd is seeking a Customer Service Advisor to provide exceptional customer service handling incoming calls and enquiries for our client. The successful candidate will be responsible for signposting for services within the client, handling complaints if they arise, taking payments over the phone, and assisting with applications and form completion. The ideal candidate will have experience working in a call centre/contact centre environment, with public sector environment experience preferred. Key responsibilities include:

* Providing customer service and handling incoming calls and enquiries
* Signposting for services within the client and handling complaints
* Taking payments over the phone and assisting with applications and form completion

Key skills and qualifications include:

* Experience working in a call centre/contact centre environment
* Public sector environment experience preferred

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.