Retail Customer Service Representative

1 month ago

Abingdon, Oxfordshire, United Kingdom Entain Full time
Job Title: Retail Customer Service Manager

Are you passionate about delivering exceptional customer service and building strong relationships? Do you enjoy working in a fast-paced environment and taking on new challenges? As a Retail Customer Service Manager at Entain, you will be an integral part of our team, responsible for delivering top-notch customer service and driving sales in our exciting betting shops.

Key Responsibilities:
  • Deliver outstanding customer service and build strong relationships with customers
  • Take bets on a wide range of sports and events
  • Process customer transactions, including cash handling
  • Help demonstrate our products and betting terminals to customers
  • Handle customer complaints or concerns with empathy and problem-solving skills
  • Work towards defined targets and goals
  • Maintain high shop standards
  • Open or close the shop as needed
Working Patterns:

Our shops can be open from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be made up of a blend of long opening shifts, long closing shifts, and shorter evening shifts, and will vary week to week. As a key holder, you will be responsible for opening and closing the shop.

Qualifications:
  • You must be 18 years of age or over to work in one of our betting shops
  • Passion for delivering great customer service
  • Ability to build strong relationships and communicate effectively
  • Self-motivated and proactive
  • Ability to deal with challenging situations in a calm and professional manner
Benefits:
  • Optional overtime subject to availability
  • Pension Scheme and annual ShareSave
  • Discounts with hundreds of retailers through Entain Deals
  • Healthcare and wellbeing support
  • Development opportunities

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance. We are an inclusive and supportive community where everyone is celebrated for being themselves. If you need any adjustments or accommodations to the recruitment process, please contact us.

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