IT Service Desk Leadership Role
3 weeks ago
The Openwork Partnership is seeking a dedicated IT Service Desk Manager to lead a team in providing exceptional technical support to our valued clients.
In this crucial role, you will ensure service excellence and optimize processes to enhance customer satisfaction. You'll be responsible for driving efficiency improvements, reducing call volumes, and maintaining strong relationships with key stakeholders.
Key Responsibilities:- Lead a team of IT professionals in delivering top-tier technical support
- Oversee service desk operations to ensure exceptional customer experiences
- Manage and develop staff to achieve performance goals and foster a collaborative environment
- Collaborate with support teams to effectively resolve complex IT issues
- Implement strategies to enhance efficiency, reduce call volumes, and improve overall service delivery
- Cultivate strong relationships with stakeholders across the organization
- Extensive experience in Service Desk management within a dynamic environment
- In-depth understanding of ITIL processes and best practices
- Strong technical background in 0365, desktop support, and applications
- Experience working in regulated environments or the financial services sector is highly desirable
- Excellent communication and problem-solving skills with a proactive approach to issue resolution
At The Openwork Partnership, we are committed to creating a dynamic and inclusive work culture that values employee growth and development. We offer a competitive salary and benefits package, including a generous holiday allowance and opportunities for professional advancement.
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