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Service Desk Operations Manager

2 months ago

Swindon, Swindon, United Kingdom Peaple Talent Full time £63,000
Job Description

We are seeking a dedicated Service Desk Manager to oversee a team responsible for delivering exceptional technical assistance. The emphasis will be on advancing a proactive approach to support that significantly improves user satisfaction.

Key Responsibilities:

  • Ensure adherence to established service management frameworks, quality standards, and security protocols.
  • Oversee service desk operations, ensuring the delivery of top-tier support to both internal teams and external partners.
  • Lead, inspire, and develop team members to meet and exceed performance targets.
  • Continuously seek ways to enhance team performance and efficiency.
  • Collaborate with problem management and training teams to reduce support request volumes.

Requirements:

  • Proven experience leading a service desk within various settings.
  • Demonstrated success in implementing service management best practices.
  • Strong technical expertise in areas such as Microsoft O365, desktop, and application support.
  • Experience in regulated environments, particularly those involving financial advisors.
  • A highly motivated individual with a strong commitment to exceptional service delivery.

Benefits:

  • Performance-related incentive
  • Retirement savings plan
  • Critical health coverage
  • Life insurance benefit
  • Annual leave: 25 days, with options to purchase up to 10 additional days
  • A variety of flexible benefits including private health and dental coverage, among others