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Operations Officer

2 months ago

Maidstone, Kent, United Kingdom Maidstone Borough Council Full time
About the Role

Maidstone Borough Council is seeking a highly skilled and motivated Operations Officer to join our Parking Services team. As an Operations Officer, you will play a vital role in providing administrative and operational support to our diverse team, ensuring the smooth management of off-street car parks, on-street parking controls, and parking enforcement within Maidstone and Swale.

Key Responsibilities
  • Provide administrative support to the Parking Services team, including data entry, record-keeping, and report preparation.
  • Assist with the management of parking permits, fines, and other related tasks.
  • Develop and maintain effective relationships with customers, stakeholders, and colleagues to ensure excellent customer service.
  • Contribute to the development and implementation of parking policies and procedures.
  • Participate in training and development opportunities to enhance skills and knowledge.
Requirements
  • Good level of education with emphasis on English and Maths.
  • Proven experience in Word/Excel software.
  • Excellent communication and customer service skills.
  • Full clean driving licence.
  • Experience in the parking industry or operational environment (desirable).
What We Offer
  • Highly flexible hybrid working opportunities.
  • 7am to 7pm flexi time to suit personal circumstances.
  • Generous holiday entitlement.
  • Free parking.
  • Range of flexible working opportunities.
  • Invitations to staff events.
  • Employee Assistance Programme.
  • Local Government Pension Scheme.
  • Life Assurance.
  • Season Ticket Loan.
  • Lease car salary sacrifice scheme.
  • Annual flu vaccine.
  • Cycle to work scheme.
  • Staff benefits discounts.
  • Excellent learning and career opportunities.