Customer Service Representative

6 days ago


Castleford, United Kingdom Morson Talent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Domestic Sales & Service team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service and sales experiences to our domestic customers.

Key Responsibilities
  • Customer Service: Handle customer inquiries and resolve issues in a timely and professional manner.
  • Sales and Upselling: Negotiate sales prices and cross-sell relevant products and services to maximize sales opportunities.
  • Relationship Building: Build and maintain strong relationships with domestic customers to ensure excellent service delivery.
  • Compliance: Stay compliant with company policies and procedures.
  • Communication: Manage customer needs and queries with empathy and professionalism.
What We Offer
  • Competitive Salary: £24,500 per annum, with commission potential (OTE £400 per month in bonus).
  • Benefits Package: 25 days holiday (plus bank holidays), increasing to 26 after 2 years of service, company pension, life assurance (4x salary), access to group discount schemes, option to buy, sell, or carry over annual leave, annual volunteering day.
Requirements
  • Experience: Experience in a contact centre or office environment is desirable.
  • Sales and Communication Skills: Experience in upselling, cross-selling, or working towards targets, strong communication and interpersonal skills.
  • Self-Motivation and Time Management: High level of self-motivation and time management.
  • Resilience and Adaptability: Resilience, persistence, and the ability to handle objections effectively.


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