Property Management Manager

4 days ago

Ashford, Kent, United Kingdom Spicerhaart Full time

About the Role

We are seeking an experienced Property Management Manager to lead our residential lettings team in Ashford. As a key member of our team, you will be responsible for managing a portfolio of properties, leading a team of property managers, and ensuring exceptional customer service to our clients.

Key Responsibilities

  • Manage a team of property managers to oversee our portfolio in Ashford
  • Lead daily meetings with the property management team
  • Coach the team to achieve key performance indicators (KPIs)
  • Monitor and assess individual team member performance
  • Ensure the business is risk-averse and compliant with regulatory bodies
  • Negotiate tenancy extensions and renewals
  • Coordinate with contractors for maintenance and repair issues
  • Process deposit returns and resolve rental arrears
  • Process eviction requests
  • Ensure properties meet health and safety standards
  • Build and maintain relationships with landlords and tenants
  • Manage complaints
  • Complete check-in and check-out procedures, including inventory reports

Requirements

  • Full UK driving license for a manual vehicle
  • Minimum 3 years' experience as a property manager in residential lettings
  • Ability to create a positive team spirit and enjoyable working environment
  • Develop team members to advance their careers
  • Effective communication skills
  • Strong knowledge of current residential lettings legislation
  • Outstanding customer service skills
  • Basic IT skills

What We Offer

  • Competitive basic salary and uncapped commission
  • Company car or car allowance
  • Industry-leading training
  • Nationally recognized qualification (ARLA)
  • 24/7 access to our Employee Assistance Programme
  • Eye care
  • Up to £500 for successful employee referrals
  • Company Pension Scheme

Eligibility

  • Full UK driving license for a manual vehicle
  • Legal entitlement to live and work in the UK
  • Evidence of right to work in the UK (passport, birth certificate)
  • Proof of address
  • National Insurance
  • Drivers license check

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