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Property Management Manager

2 months ago

Ashford, Kent, United Kingdom Spicerhaart Full time

About the Role

We are seeking a highly skilled Property Management Manager to lead our Ashford property management team. As a key member of our team, you will be responsible for overseeing our portfolio for the Ashford area, managing a team of property managers, and ensuring the business is risk-averse and compliant with regulatory bodies.

Key Responsibilities

  • Manage a team of property managers to achieve Key Performance Indicators (KPIs)
  • Lead daily meetings with the Property Management team
  • Coach the team to achieve KPIs
  • Monitor and assess individual team member performance
  • Negotiate tenancy extensions and/or renewals
  • Co-ordinate with contractors to manage maintenance and/or repair issues at properties
  • Deposit returns
  • Resolving rental arrears
  • Processing eviction requests
  • Ensuring all properties meet regulatory health and safety standards
  • Building and maintaining strong relationships with landlords and tenants
  • Managing complaints
  • Completing all check-in and check-out procedures, including full inventory reports

Requirements

  • Full UK Driving Licence for a manual vehicle
  • Minimum of 3 years' experience as a Property Manager within residential lettings
  • Creates and encourages a positive team spirit and enjoyable working environment
  • Develop your team to advance their careers
  • Communicate effectively
  • Create and maintain strong relationships with all clients
  • Strong knowledge of current residential lettings legislation
  • Outstanding customer service
  • Basic IT skills

What We Offer

  • £28,500 to £39,000 basic salary, dependent on experience
  • Up to £7,200 in capped commission
  • Further £3,725 uncapped commission target
  • Complete on-target earnings up to £49,925
  • Company car or monthly car allowance
  • Career progression opportunities
  • Company smartphone for completing role-related tasks
  • Industry-leading training
  • Nationally recognised qualification (inc. ARLA)
  • 24/7 access to Employee Assistance Programme
  • Eye care
  • Up to £500 for successful employee referrals
  • Company Pension Scheme