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Property Management Manager

2 months ago

Ashford, Kent, United Kingdom Spicerhaart Full time

About the Role

We are seeking an experienced Property Management Manager to lead our residential lettings team in Ashford. As a key member of our team, you will be responsible for managing a portfolio of properties, leading a team of property managers, and ensuring exceptional customer service to our clients.

Key Responsibilities

  • Manage a team of property managers to oversee our portfolio in Ashford
  • Lead daily meetings with the property management team
  • Coach the team to achieve key performance indicators (KPIs)
  • Monitor and assess individual team member performance
  • Ensure the business is risk-averse and compliant with regulatory bodies
  • Negotiate tenancy extensions and renewals
  • Coordinate with contractors for maintenance and repair issues
  • Process deposit returns and resolve rental arrears
  • Process eviction requests and ensure properties meet health and safety standards
  • Build and maintain strong relationships with landlords and tenants
  • Manage complaints and complete check-in and check-out procedures

Requirements

  • Full UK driving license for a manual vehicle
  • Minimum 3 years' experience as a property manager in residential lettings
  • Strong knowledge of current residential lettings legislation
  • Excellent communication and customer service skills
  • Basic IT skills

What We Offer

  • Competitive basic salary and uncapped commission
  • Company car or car allowance
  • Industry-leading training and development opportunities
  • Nationally recognized qualification (ARLA)
  • 24/7 access to our Employee Assistance Programme
  • Eye care and company pension scheme

How to Apply

To be eligible to proceed in our recruitment process, you will need to provide evidence of your right to work in the UK, proof of address, national insurance number, and a valid driving license. We will also require a drivers license check at some point in the application process.