Assistant Food and Beverage Manager

5 days ago

United Kingdom Choice People Full time £45,000
Job Title: Assistant Food and Beverage Manager

This is a key role within the Food and Beverage team, responsible for supporting the overall operations of the department. The ideal candidate will have a passion for the hospitality industry and excellent customer service skills.

Key Responsibilities:
  • Maintain the smooth running of the restaurant/bar and all other food service throughout the property.
  • Provide a world-class hospitality experience to all customers.
  • Ensure the standards of service are provided for our guests and members, while always embracing the brand ethos.
  • Communicate effectively with our guests and members to ensure satisfaction and to actively sell the resorts services and facilities.
  • Control and manage all costs within the department, comparing costs versus revenue and ensuring this is in line with budgets.
  • Ensure all bills, where appropriate, are generated for guests and members and processed through our computer systems.
  • Work with the Food & Beverage Manager to manage and lead the Food & Beverage team, including but not limited to rosters, management of the time and attendance system and payroll approval, development, coaching and recruitment.
  • Monitor and ensure standards are achieved and adhered to regarding service, uniforms and staff welfare and behaviour.
  • Effectively communicate with senior management, regarding the performance of the department.
  • Ensure all details from the Function Sheets are communicated to the team so that all the guests' requirements are met.
  • Effectively communicate with other teams throughout the resort all information that will assist in ongoing guest satisfaction.
  • Report any maintenance challenges to the maintenance team.
  • Work with the head chef and be the key contact/liaison between the kitchen and food service.
  • Provide feedback to management on guest complaints and compliments.
Requirements:
  • A hospitality professional with previous experience in a similar role is essential.
  • A standards driven, creative manager with a high attention to detail.
  • Someone with excellent customer service skills.
  • You have appropriate financial awareness.
  • You work flexibly and innovatively within the remit of your role.

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