Administrative Assistant
4 weeks ago
Job Summary:
We are seeking an experienced Admin Assistant to join our team at Parkfield Grange, a luxurious 80-bedded residential and dementia care home in Stourbridge. As the first point of contact, you will provide exceptional customer service, manage administrative tasks, and support the Home Administrator with HR-related duties.
Main Responsibilities:
- Welcome and greet visitors in a professional and courteous manner, ensuring the visitors book and the person's identity is checked as far as reasonably practical.
- Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
- Provide additional administration support to the Home Administrator on a daily basis, predominantly HR-related administration duties.
- Assist with recruitment tasks, sifting CVs, chasing references, and verifying ID documents.
- Organize internal meetings and ensure that any requirements have been actioned.
- Coordinate the staff meal process as applicable to the individual home.
- Respond to any emergency situations as requested by the home.
- Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.
Person Specification:
- Excellent customer service skills.
- IT literacy – competent with the use of systems.
- Previous telephone experience.
- Professional telephone manner.
- Knowledge of general administration.
- Good communication skills.
- Neat and well-presented.
- Excellent written and verbal English.
About Us:
Parkfield Grange is a luxurious 80-bedded residential and dementia care home situated in Stourbridge. We are a Top 20 Care Home Group 2024 and offer a range of benefits to our employees.
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