Administrative Assistant

4 weeks ago


Stourbridge, United Kingdom The Cinnamon Care Collection Full time
Job Title: Admin Assistant

Job Summary:

We are seeking an experienced Admin Assistant to join our team at Parkfield Grange, a luxurious 80-bedded residential and dementia care home in Stourbridge. As the first point of contact, you will provide exceptional customer service, manage administrative tasks, and support the Home Administrator with HR-related duties.

Main Responsibilities:

  • Welcome and greet visitors in a professional and courteous manner, ensuring the visitors book and the person's identity is checked as far as reasonably practical.
  • Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
  • Provide additional administration support to the Home Administrator on a daily basis, predominantly HR-related administration duties.
  • Assist with recruitment tasks, sifting CVs, chasing references, and verifying ID documents.
  • Organize internal meetings and ensure that any requirements have been actioned.
  • Coordinate the staff meal process as applicable to the individual home.
  • Respond to any emergency situations as requested by the home.
  • Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.

Person Specification:

  • Excellent customer service skills.
  • IT literacy – competent with the use of systems.
  • Previous telephone experience.
  • Professional telephone manner.
  • Knowledge of general administration.
  • Good communication skills.
  • Neat and well-presented.
  • Excellent written and verbal English.

About Us:

Parkfield Grange is a luxurious 80-bedded residential and dementia care home situated in Stourbridge. We are a Top 20 Care Home Group 2024 and offer a range of benefits to our employees.



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