Administrative Support Specialist
2 months ago
About the Role
We are seeking an experienced Administrator to join our team at Chubb Fire & Security Group. As an Administrator, you will provide administrative support to ensure the smooth and effective running of the branch.
Key Responsibilities
- Organise, check and input engineer timesheet information on a weekly basis in line with set timescales and processes
- Communicate with Customers, Engineers and the Customer Service Centre regarding installation projects and service calls
- Maintain customer job files, ensuring that all necessary information is accurately recorded, to ensure that full customer history and data is readily available
- Clear cancelled jobs and database amendments
- Assist with the production of engineer routine maintenance lists / logs and report on progress
- Assist the Operations Manager with installation planning and management of work in hand
- Take calls from Engineers, Customers and Colleagues to assist in the resolution of any issues or concerns
Requirements
- You'll have previous administrative / customer service experience
- Ideally some experience dealing with customer disputes
- You'll have Solid IT literacy skills - we use multiple systems, both inhouse portals and Microsoft systems
- You'll be a natural communicator with an ability to build rapport with your colleagues
- You'll be proactive with the ability to prioritise workloads & multitask effectively
- You'll be highly organised and able to work to deadlines
What We Offer
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety discounts
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
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