Patient Services Director
5 days ago
Spire Regency Hospital, Macclesfield is seeking an experienced manager/supervisor to join our team as a Patient Services Manager. This is a full-time and permanent position, working 37.5 hours per week.
Job Summary:We are looking for a skilled and motivated individual to provide clear, professional leadership of administration, customer-facing, and service functions throughout Spire Regency Hospital, Macclesfield. The successful candidate will be responsible for ensuring that key stakeholders are fully supported across all administration, customer-facing, and service functions.
Key Responsibilities:- Provide leadership in the operation and delivery of all administration functions, including Reception areas, Ward Administration, Medical Records, and Medical Secretaries, ensuring they perform to the required commercial, corporate, and professional standards.
- Improve operational processes and ensure regulatory changes are effectively implemented across departments, ensuring standards are met and delivery of key performance indicators.
- Develop strong and effective communication channels throughout administration departments by holding regular team meetings and promoting the correct Spire behaviours.
- Be ultimately responsible for the personnel management of the Administration teams, including recruitment, training, Enabling Excellence, sickness recording, annual leave, health and safety, and performance management.
- Monitor team service levels, adjusting and reallocating resource as required to meet the demands of the business.
- Good standard of secondary education with demonstrable literacy, numeracy, and IT skills.
- Track record of successful people and process management, ideally in a multi-functional environment.
- Relevant supervisory qualification and previous experience working in the healthcare industry or a similar customer-oriented organisation is desirable.
- Demonstrated ability in problem-solving and process improvements skills.
- Ability to understand key business processes and complex business issues.
- Ability to work with complex patient and finance administration systems and telephony systems.
- Demonstrated ability in people management to deliver a plan of activity through direct reports.
- Ability to work effectively in an organisation where matrix management is key to success.
We offer a competitive salary, comprehensive benefits package, and a range of perks, including:
- 35 days annual leave inclusive of bank holidays.
- Employer and employee contributory pension with flexible retirement options.
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers.
- Private medical insurance.
- Life assurance.
- Health Assessment.
- Employee Assistance Programme.
- Sharesave.
- Free DBS.
We are proud of our heritage in private healthcare and our values as an organisation:
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
We commit to our employees' well-being through work-life balance, on-going development, support, and reward.
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