Patient Services Director
3 weeks ago
Job Summary
Spire Healthcare is seeking an experienced Patient Services Manager to provide leadership and direction to our administration teams. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of administrative services across our hospital.
Key Responsibilities
- Provide strategic leadership to administration teams, ensuring they operate to the highest commercial, corporate, and professional standards.
- Develop and implement process improvements to enhance operational efficiency and effectiveness.
- Build and maintain strong relationships with key stakeholders, including patients, staff, and external partners.
- Manage personnel, including recruitment, training, and performance management.
- Monitor and adjust resource allocation to meet business demands.
Requirements
- Good standard of secondary education with demonstrable literacy, numeracy, and IT skills.
- Track record of successful people and process management, ideally in a multi-functional environment.
- Relevant supervisory qualification and previous experience working in the healthcare industry or a similar customer-oriented organization is desirable.
- Demonstrated ability in problem-solving and process improvement skills.
- Ability to understand key business processes and complex business issues.
- Ability to work with complex patient and finance administration systems and telephony systems.
- Demonstrated ability in people management to deliver a plan of activity through direct reports.
- Ability to work effectively in an organization where matrix management is key to success.
Benefits
- Competitive salary and comprehensive benefits package, including 35 days annual leave, employer and employee contributory pension, and private medical insurance.
- Opportunities for career development and professional growth.
- Collaborative and supportive work environment.
About Us
Spire Healthcare is a leading independent hospital group in the United Kingdom, providing diagnostics, inpatient, day case, and outpatient care. We are committed to delivering high-quality patient care and excellent customer service.
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