Patient Services Director

3 weeks ago


Macclesfield, Cheshire East, United Kingdom Spire Healthcare Full time

Job Summary

Spire Healthcare is seeking an experienced Patient Services Manager to provide leadership and direction to our administration teams. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of administrative services across our hospital.

Key Responsibilities

  • Provide strategic leadership to administration teams, ensuring they operate to the highest commercial, corporate, and professional standards.
  • Develop and implement process improvements to enhance operational efficiency and effectiveness.
  • Build and maintain strong relationships with key stakeholders, including patients, staff, and external partners.
  • Manage personnel, including recruitment, training, and performance management.
  • Monitor and adjust resource allocation to meet business demands.

Requirements

  • Good standard of secondary education with demonstrable literacy, numeracy, and IT skills.
  • Track record of successful people and process management, ideally in a multi-functional environment.
  • Relevant supervisory qualification and previous experience working in the healthcare industry or a similar customer-oriented organization is desirable.
  • Demonstrated ability in problem-solving and process improvement skills.
  • Ability to understand key business processes and complex business issues.
  • Ability to work with complex patient and finance administration systems and telephony systems.
  • Demonstrated ability in people management to deliver a plan of activity through direct reports.
  • Ability to work effectively in an organization where matrix management is key to success.

Benefits

  • Competitive salary and comprehensive benefits package, including 35 days annual leave, employer and employee contributory pension, and private medical insurance.
  • Opportunities for career development and professional growth.
  • Collaborative and supportive work environment.

About Us

Spire Healthcare is a leading independent hospital group in the United Kingdom, providing diagnostics, inpatient, day case, and outpatient care. We are committed to delivering high-quality patient care and excellent customer service.



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