Rent Income Manager

2 months ago

London, Greater London, United Kingdom SHP Full time

About the Role

We are seeking a highly skilled and experienced Senior Housing Services and Income Officer to join our team at SHP. As a key member of our Housing Services Team, you will play a critical role in supporting the work of our accommodation service teams and wider organisation.

Key Responsibilities

  • Scrutinise rent accounts for accuracy and seek approval for rent adjustments where necessary.
  • Provide specialist support and guidance to teams around benefit and welfare support updates, facilitating rent surgeries directly with accommodation-based service teams.
  • Ensure legal actions are managed accurately and to strict timelines to minimize risk and financial loss.
  • Monitor a small caseload of semi-independent accommodation stock with no on-site support.

About You

  • You will have proven experience of effective rent collection performance, with the ability to recognize and take corrective actions for self and others where performance is lower than target.
  • A proven ability to manage and prioritise a busy workload, working to meet deadlines and performance targets.
  • An understanding of the legislative framework relating to housing management and the welfare benefits system.
  • Experience of strong partnership working and understanding of Management Agreement arrangements with Registered Providers.
  • Experience of providing housing management support, including an understanding of effective assessment of needs and risk associated with the client group within a semi-independent accommodation.
  • The ability to effectively provide a senior support role within the team, ideally with experience of coaching or training support to achieve team objectives.

About Us

We are a leading provider of housing and support services, dedicated to making a positive difference to the lives of our clients. Our team is passionate about delivering high-quality services that meet the needs of our clients, and we are committed to creating a culture of excellence and innovation.

What We Offer

  • A competitive salary and benefits package, including a contributory pension scheme and comprehensive training programme.
  • The opportunity to work with a talented and dedicated team, making a real difference to the lives of our clients.
  • A dynamic and supportive work environment, with opportunities for professional development and growth.

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