Head of Rent and Service Charges Manager

3 days ago

London, Greater London, United Kingdom THE HYDE GROUP Full time
Job Title: Head of Client Service

We are seeking a seasoned leader to join our team as Head of Client Service. This is an exciting opportunity for a professional with extensive experience in setting rents and preparing service charges.

Key Responsibilities:

  • Strategic Leadership: Develop and implement income generation strategies that align with our goals and objectives.
  • Rent and Service Charge Management: Oversee the setting, management, and administration of rents and service charges.
  • Change Management: Drive and manage change initiatives to improve processes and outcomes within the rent and service charge function.
  • Team Management: Lead and mentor the income management team, fostering a collaborative and high-performing culture.
  • Compliance: Ensure compliance with relevant regulations and standards, maintaining accurate records and documentation.

Essential Skills and Experience:

  • Strong leadership skills with the ability to manage and motivate a team.
  • Excellent verbal and written communication skills.
  • Ability to convey complex financial information clearly to non-finance stakeholders.
  • Strong analytical and problem-solving abilities.
  • Proficiency in addressing customer inquiries, concerns, and complaints effectively.
  • Experience in setting and managing income streams, including rent and service charges, is highly desirable.

We are a Disability Confident employer, and we are committed to supporting you with any reasonable adjustments you may need throughout the recruitment process.

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