Head of Rent and Service Charge Operations

2 months ago

London, Greater London, United Kingdom THE HYDE GROUP Full time
Job Description

Job Title: Head of Rent and Service Charge Operations

About the Role:

The Hyde Group is seeking a seasoned leader to join our team as the Head of Rent and Service Charge Operations. As a key member of our leadership team, you will be responsible for developing and implementing income generation strategies that align with our goals and objectives.

Key Responsibilities:

  • Strategic Leadership: Develop and implement income generation strategies that align with our goals and objectives.
  • Rent and Service Charge Management: Oversee the setting, management, and administration of rents and service charges.
  • Change Management: Drive and manage change initiatives to improve processes and outcomes within the rent and service charge function.
  • Team Management: Lead and mentor the income management team, fostering a collaborative and high-performing culture.
  • Compliance: Ensure compliance with relevant regulations and standards, maintaining accurate records and documentation.

Essential Skills and Experience:

  • Strong Leadership Skills: Proven ability to manage and motivate a team.
  • Excellent Communication Skills: Ability to convey complex financial information clearly to non-finance stakeholders.
  • Analytical and Problem-Solving Abilities: Strong analytical and problem-solving skills.
  • Customer-Focused: Experience in addressing customer inquiries, concerns, and complaints effectively.
  • Income Generation Experience: Experience in setting and managing income streams, including rent and service charges, is highly desirable.

About Us:

The Hyde Group is a social enterprise that has been providing quality homes for those underserved by the housing market since 1967. We are committed to delivering an excellent customer experience for all our customers.

What We Offer:

We offer a competitive salary, car allowance, bonus, and private medical cover. We are also a Disability Confident employer and are committed to supporting you with any reasonable adjustments you may need throughout the recruitment process.

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