Technical Support Specialist

4 weeks ago


Cambridgeshire, United Kingdom Hiring Wizard Full time

About the Role:

We are excited to present an opportunity for a ICT Help Desk Advisor within our organization.

Location: Flexible

Salary: Competitive, with a comprehensive benefits package

Job Type: Permanent, full-time

Working Hours: Standard office hours

About Us:

Our organization is dedicated to delivering innovative and sustainable services that enhance the quality of life for our community. We pride ourselves on our commitment to excellence and our proactive approach to problem-solving.

Role Overview:

The successful candidate will oversee the internal ICT Help Desk, offering first-line technical support to staff and stakeholders. Responsibilities include tracking and managing the lifecycle of all ICT incidents, determining resolution paths for inquiries, and escalating issues to higher-level support when necessary.

Key Responsibilities:

  • Act as the primary contact for users regarding all IT-related issues, ensuring prompt resolution of operational challenges.
  • Conduct initial assessments of requests and strive to resolve issues during the first interaction.
  • Assist in the ongoing development and administration of corporate systems.

Candidate Profile:

The ideal candidate will possess:

  • A minimum of 2 GCSEs (or equivalent) with grades A – C in English and Maths.
  • A solid understanding of Microsoft Office products, including Microsoft 365.
  • Experience in a customer-facing role with daily use of keyboard skills.
  • The ability to acquire technical knowledge as needed.
  • Strong problem-solving abilities and attention to detail.
  • Experience in an ICT Help Desk environment is advantageous.

Benefits:

We offer a range of benefits, including:

  • Childcare support (where applicable)
  • Flexible working arrangements
  • Opportunities for training and professional development
  • Occupational health programs
  • Comprehensive holiday, sickness, and pension entitlements

Our organization is committed to sustainability and has received recognition for our efforts in this area.

Application Process:

We are an equal opportunities employer. We encourage all qualified candidates to apply.

To express your interest in this ICT Help Desk Advisor position, please submit your application through the appropriate channels.



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