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Technical Support Specialist

2 months ago

Cambridgeshire, United Kingdom Hiring Wizard Full time

About the Role:

We are excited to present an opportunity for a Technical Support Specialist to contribute to our organization.

Location: Remote

Salary: Competitive salary with an attractive benefits package

Job Type: Permanent, Full-time

Working Hours: Standard business hours

About Us:

Our organization is dedicated to delivering innovative solutions that enhance the quality of life for our clients. We pride ourselves on our commitment to sustainability and community engagement.

Key Responsibilities:

  • Act as the primary point of contact for users experiencing IT-related issues.
  • Conduct initial assessments of requests and strive to resolve issues promptly.
  • Assist in the ongoing development and maintenance of corporate systems.
  • Document and manage the lifecycle of all IT incidents, ensuring timely escalation when necessary.
  • Provide administrative support to the IT department.

Qualifications:

  • Minimum of 2 GCSEs (or equivalent) including English and Maths.
  • Proficient in Microsoft Office Suite, including Microsoft 365.
  • Experience in a customer-facing role with daily use of keyboard skills.
  • Ability to acquire technical knowledge as needed.
  • Strong problem-solving abilities and attention to detail.
  • Experience in an IT support environment is preferred.

Benefits:

We offer a comprehensive benefits package, including:

  • Flexible working arrangements.
  • Professional development and training opportunities.
  • Health and wellness programs.
  • Generous leave and pension entitlements.

We are an equal opportunities employer and value diversity in our workforce.

We look forward to receiving your application for this exciting Technical Support Specialist position.