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Technical Training Specialist

4 weeks ago

Cambridgeshire and Peterborough, United Kingdom Find Your Flex Full time

Customer Care Academy Technical Trainer Role

About the Job

We're seeking a skilled Technical Training Specialist to join our team at Find Your Flex. As a Customer Care Training Expert, you'll play a vital role in delivering comprehensive training to our Customer Care staff, equipping them with the necessary skills and knowledge to provide exceptional customer experiences.

Key Responsibilities

  • Work with our Customer Care Coordinator and Academy Consultants to deliver technical training virtually and in-person to our Customer Care teams.
  • Support the creation and implementation of foundational training programs using scenario-based learning.
  • Ensure the effective delivery of technical training and associated oversight activities.
  • Understand platform technology, including web functions and back-office systems.

What You'll Get

  • A non-contributory pension between 8%-12%.
  • A discretionary bonus, depending on personal and company performance.
  • 34 days leave per year (including bank holidays, pro-rated for part-time).

Why Join Us

We're a company of ambitious, collaborative, problem-solvers who get things done. We support colleagues to bring their whole selves to work and be part of our Inclusion and Diversity communities. We help people live their best lives by providing them with the necessary tools and support to succeed.

The Legal Bits

We'll need you to confirm you have the right to work in the UK. This will include a credit and criminal record check, as well as providing satisfactory references.