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Technical Support Specialist

2 months ago

Cambridgeshire, United Kingdom Hiring Wizard Full time

About the Role:

We are seeking a dedicated ICT Help Desk Advisor to provide exceptional support within our organization.

Key Responsibilities:

  • Act as the primary contact for all IT-related inquiries, ensuring swift resolution of operational challenges.
  • Conduct initial assessments of requests and strive to resolve issues at the first point of contact.
  • Assist in the ongoing development and management of the organization's Corporate Systems.

Candidate Profile:

The ideal candidate will possess:

  • A minimum of 2 GCSEs (or equivalent) with grades A – C in English and Maths.
  • A solid understanding of Microsoft Office Products, including Microsoft 365.
  • Experience in a customer-facing role that requires daily keyboard usage.
  • Strong problem-solving abilities and attention to detail.
  • A willingness to follow through on customer inquiries until resolution.
  • Desirable experience in an ICT Help Desk environment.

Benefits:

Our organization offers a comprehensive benefits package, including:

  • Childcare support (where applicable).
  • Flexible working arrangements.
  • Opportunities for training and professional development.
  • Occupational health programs.
  • Entitlements for holidays, sick leave, and pension schemes.

We are committed to operating sustainably and responsibly, and we value diversity and equal opportunities in our hiring practices.

Application Process:

We encourage all qualified candidates to apply for this exciting opportunity.