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Customer Service Representative
2 months ago
Customer Service Representative - Basingstoke
**About the Role**
We are seeking a skilled Customer Service Representative to join our team in Basingstoke. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound calls.
**Key Responsibilities**
* Provide timely and effective solutions to customer inquiries and concerns
* Utilize active listening skills to understand customer needs and preferences
* Collaborate with internal stakeholders to resolve complex customer issues
* Maintain accurate records of customer interactions and feedback
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**Requirements**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office (Word & Excel)
**About Diligenta**
Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands, including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential, and Nest. Our company values include empathy, respect, and a commitment to delivering a seamless customer experience.
**Why Work with Us?**
We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Our company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.
