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Showroom and Account Executive

2 months ago

London, Greater London, United Kingdom Sanderson Design Group plc. Full time
Job Description

Job Title: Showroom and Account Executive

Company: Sanderson Design Group plc.

Job Type: Part-time, 6 Month Contract (fixed-term)

Location: Design Centre Chelsea Harbour and Voysey House, Chiswick

Job Summary:

We are seeking a highly motivated and experienced Showroom and Account Executive to join our team at Sanderson Design Group plc. The successful candidate will be responsible for providing exceptional customer service, managing showroom operations, and implementing sales strategies to maximize sales and profitability.

Key Responsibilities:

  • Showroom Responsibilities:
    • Maintain an outstanding presentation of the Sanderson Design Group brands at all times
    • Ensure all Sanderson Design Group brands are fully and appropriately represented to an excellent standard within the showroom at all times
    • First-class knowledge, promotion, and presentation of Sanderson Design Group brands
    • Ensure all visitors to the showroom understand the DNA of each Sanderson Design Group brand and what they have to offer
    • Advise customers based on their requirements, utilizing collection books, brochures, and other marketing materials, discussing range, specifications, and samples
    • Provide visual assets and mood boards to communicate design schemes and confirm orders with clients (upselling and cross-selling)
    • Follow up on all design appointments with visual assets, quantities, costs, and lead times
    • Proactively source products for customers as required and operate an efficient sampling service
    • Acknowledge and assist existing customers while gathering new leads which can be forwarded to the relevant Brand Development Executive
    • Provide support and liaise professionally with office-based colleagues and Brand Development Managers as and when appropriate
    • Use CRM and WG360 where appropriate
    • Assist in the planning and execution of showroom events
    • Have an active role in all showroom meetings, offering feedback on competitor and customer activity, new collections, and any possible opportunities for the showroom
    • Complete individual tasks and set objectives in a timely manner
  • Account Executive Responsibilities:
    • Implement the Sanderson Design Group brands accounts sales strategy with a selection of existing customers to maximize sales and profitability
    • Provide sampling and patterning to existing customer base for all new launches and when required
    • Work closely with the Business Development Managers to maximize sales with their customers
    • Deliver exceptional service on a portfolio of customer accounts
    • Operate as the lead point of contact for any matters specific to the customers, a primary desk contact
    • Engage in project management duties
    • Deliver product presentations virtually to customers
    • Deliver sales strategies to customers via phone, virtually, or in person
    • Work to KPIs and key targets
    • Attend meetings with customers onsite
    • Negotiate sales and agreements to maximize profit
    • Clearly communicate the progress of initiatives to management
    • Forecast and track key account metrics, e.g., quarterly sales results, and annual forecasts
    • Feedback all suggestions for improvement and market research to management
    • Work under pressure and be able to prioritize, along with working efficiently and accurately

Measures of Success:

  • Year-on-year incremental performance with existing accounts
  • Year-on-year sales growth in line with targets
  • Customer satisfaction - monthly showroom and sampling statistics
  • Effective and appropriate understanding and representation of all brands achieved
  • New customers and project lead generation, providing Return on Customer Visit
  • Detailed objectives achieved
  • Timely reporting as requested

Requirements:

  • Educated to GCSE A-C level as a minimum and/or equivalent
  • Ideally BSc/BA in Business Administration, Finance, or relevant field and/or equivalent
  • Formal sales training would be a strong advantage but not essential
  • A passion for our brands & products and knowledge of Interior Design (essential)
  • Excellent interpersonal communication and presentation skills (essential)
  • Excellent written communication skills, sound administration ability
  • Strong verbal communication skills with confidence in dealing with clients at all levels
  • Highly self-motivated individual, self-driven, results-oriented with a positive outlook
  • Able to prioritize and work under pressure; efficiently and accurately
  • Good negotiation skills
  • Demonstrable ability to present, influence, and communicate effectively at all levels of the business
  • Self-driven, results-oriented with a positive outlook
  • Strong analytical and numerical skills
  • Comprehensive computer skills including Microsoft Office, Outlook, Word, Excel, and PowerPoint