Service Manager

3 weeks ago


Durham, Durham, United Kingdom National Care Group Full time

About National Care Group

We are a leading provider of care and support services to vulnerable adults, committed to making a positive impact on people's lives.

The Service Manager Position

We are seeking a highly skilled and experienced Service Manager to join our team. As a Service Manager, you will be responsible for devising, implementing, and reviewing support and risk management plans, ensuring the highest standards of care and support for our service users.

Key Responsibilities

  • Perform quality-based audits across support, risk, and management plans.
  • Be involved and contribute to management meetings, daily office functions, and represent the company as needed.
  • Ensure information held by the company about individuals we support is kept securely and updated regularly in line with the Data Protection Act 1998.
  • Support staff to work within the boundaries of their role and capabilities.
  • Plan and deliver staff appraisals and supervisions, as well as other HR-related tasks.
  • Fully comply with the requirements set out by the Health and Social Care Act 2014, Health and Safety at Work Act 1974, Health and Social Care Regulations 2010, Safeguarding Policies, and CQC standards.
  • Understand and adhere to the policies as set out in the Mental Health Act 2013.
  • Take part in out-of-hours on-call duties.

About You

We are looking for someone with a keen eye for detail, a passion for quality and governance, and strong leadership values. You will have experience working with those in supported living, ideally with Autism, Mental Health, and challenging behavior. An NVQ Level 3 in Health & Social Care is required, with Level 4 or 5 advantageous. If not, we can support you to achieve this.

What We Offer

  • Competitive salary of £31,920 per annum.
  • 33 days annual leave inclusive of bank/public holidays.
  • Leadership development programs to support your career development.
  • Unlimited access to professional qualifications.
  • A range of wellbeing support, including funding HRT medication through our health and wellbeing platform.

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