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Operations Support Manager

2 months ago

Manchester, United Kingdom Support Office Full time
Operations Support Manager

We're a multi-award-winning contract catering company, serving over 45,500 satisfied customers daily. We're seeking an experienced Operations Support Manager to join our team.

About the Role

This is a mobile role across north England, working 5 out of 7 days, including evenings. As an Operations Support Manager, you'll be responsible for managing and monitoring all areas of service and standards.

Key Responsibilities
  • Plan for service improvements in all areas.
  • Attend business development opportunities, such as BIG Forums.
  • Ensure BM Caterers concepts and innovations are implemented and marketed effectively.
  • Communicate regularly with team members to set clear goals, seek feedback, and share ideas.
  • Ensure development of individuals and teams through appraisals, supervision, and performance management.
  • Liaise with clients and customers to ensure maximum customer satisfaction.
  • Ensure efficient and hygienic working practices are consistent in all areas.
Requirements

You'll need a Hospitality Diploma level, NVQ or equivalent, with Food Safety Level 3 and Health and Safety at Level 2. You'll also require 2-3 years' experience in a similar size organisation working at a senior supervisory level. Immaculate personal presentation and fluent written and spoken English are essential.

Our Benefits
  • Mobile phone and travel expenses allowance.
  • An annual day off for your birthday.
  • Monthly masterclasses with Michelin-starred chefs.
  • Fully funded development courses.
  • Discounts and cashback at various retail and leisure outlets.
  • Cycle-to-work scheme.
  • Freedom Friday – a paid day off to volunteer at a charity of your choice.
  • Free lunch every workday.
  • 24/7 access to the Mental Health Charter App.
  • Enhanced parental leave benefits.
  • Paid leave for fertility treatments.
  • Grandparent leave to support your loved ones with their new arrival.