Audi Workshop Team Lead
2 days ago
We are seeking an experienced and dedicated Audi Workshop Controller to join our team at Altitude-Recruitment Limited. As a key member of our service department, you will be responsible for leading and inspiring the workshop team to deliver exceptional customer service and ensure the highest levels of quality and compliance.
Key Responsibilities:- Manage the flow of work through the workshop, ensuring quality and compliance of all works carried out.
- Maximise utilisation and ensure technicians are working efficiently, safely, and to all guidelines.
- Guide the workshop team to deliver exceptional customer service, while ensuring profitability, and that all company policies and procedures are adhered to at all times.
- Supervise, develop, and train the workshop team to achieve the highest possible levels of performance and quality for all jobs.
- Monitor workshop loading and ensure continuity, measuring technician's activity and performance to deliver a quality and compliant first-time fix.
- Arrange for customers to be informed that their vehicle has been completed, ensuring that the image and levels of customer service within the department are in line with company standards.
- Industry qualifications achieved to a minimum of Level 3 Vehicle Maintenance and Repair or mechanical engineering (all modules completed).
- Strong passenger car knowledge and experience.
- Process driven.
- Previous experience as a senior technician.
- Strong technical background.
- Good interpersonal, leadership, and organisational skills.
- Willingness to learn and adapt.
- Self-motivated, energetic, and able to motivate others.
- Leadership and the ability to delegate.
- Ability to work under pressure and to multi-task in a busy environment.
- Ability to prioritise work.
- Great communication, verbal and written, and ability to inspire others.
- Supervisory experience.
Altitude-Recruitment Limited is an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4, and M42 corridors. We are officially a Great Place to Work two years on the run, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable, and Respectful.
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