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Audi Workshop Controller
2 months ago
We are seeking an experienced and dedicated Audi Workshop Controller to join our team at Riverside Consultancy. As a key member of our service operations team, you will be responsible for leading and inspiring our workshop team to deliver exceptional customer service and maximize efficiency.
Key Responsibilities:- Manage the flow of work through the workshop to ensure quality and compliance of all works carried out.
- Maximize utilization and ensure technicians are working efficiently, safely, and to all company guidelines.
- Guide the workshop team to deliver exceptional customer service, while ensuring profitability and adherence to company policies and procedures.
- Supervise and develop the workshop team to achieve the highest possible levels of performance and quality for all jobs.
- Monitor workshop loading and ensure continuity.
- Measure technician activity and performance to deliver a quality and compliant first-time fix.
- Arrange for customers to be informed that their vehicle has been completed.
- Ensure the workshop is kept clean and tidy at all times.
- Handle customer complaints quickly and effectively or escalate as per company process if required.
- Responsible for the supervision of junior staff, ensuring their designated duties are performed correctly, highlighting any problems, quality issues, or shortfall areas, and identifying training needs.
- Ensure all service processes, including quality checks and MOT, and company policies are adhered to.
- Manage and oversee workshop apprentices from a training and wellbeing perspective.
- Ensure all company and trade association policies, procedures, and minimum standards are met, and all statutory requirements, including trading standards, vehicle, and consumer legislation, fire, health, and safety, etc. are adhered to.
- Scheduling and deadline management.
- Handle internal and external customers and suppliers with courtesy and ensure the company experience is delivered to all contacts.
- Industry qualifications achieved to a minimum of Level 3 Vehicle Maintenance and Repair or mechanical engineering (all modules completed).
- Strong passenger car knowledge and experience.
- Process-driven.
- Previous experience as a senior technician.
- Strong technical background.
- Good interpersonal, leadership, and organizational skills.
- Willingness to learn and adapt.
- Self-motivated, energetic, and able to motivate others.
- Leadership and the ability to delegate.
- Ability to work under pressure and to multi-task in a busy environment.
- Ability to prioritize work.
- Great communication, verbal, and written, and ability to inspire others.
- Supervisory experience.
- Working for an official Great Place to Work and UK Best Workplace for three years running.
- Working for a UK Best Workplace for Wellbeing.
- Working for a UK Best Workplace for Development.
- Working with our award-winning team – we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.
- Recipients of the Bronze Award under the Armed Forces Covenant.
- Access to 100s of employee perks on Perkbox.
- Auto-enrolment pension.
- A day off for your Birthday.
- Enhanced Maternity and Paternity policies.
- Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP with 24HR Online GP access and second Medical Opinion).
- Mental Health First Aiders in the business.
- Employee-led Veterans support group.
- Reward and recognition programmes, including our annual company awards.
- Annual appraisals programme and progression opportunities.
- Manufacturer training and access to our in-house training hub.
- Long service recognition which includes additional annual leave.
- Branded uniform and overalls.
- Boot allowance.
- Death in service benefit.
- Ongoing investment in company facilities and working environments.
- 20 days of annual leave per year plus Bank Holidays.
We're looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.
Rewarding
- We love to say 'thank you' to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them – every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple 'thanks' to your colleagues.
Reliable
- Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training, and support, and personal and professional development. You are dedicated to achieving high-quality standards via being process-driven and a critical thinker.
Respectful
- We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organizational skills.
Diversity, Equity, Inclusion, and Belonging (DEIB)
Rygor are committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. They are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.
About Rygor Auto
Rygor are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4, and M42 corridors.
They have multiple industry and network awards under their belt and provide exceptional customer service. What's more, they are officially a Great Place to Work three years on the run, meaning they really do have a great company culture which embodies their values of Rewarding, Reliable, and Respectful.
Our Process
When applying, please include a full current CV, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control, and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
