Workshop Manager
3 weeks ago
We are seeking an experienced and dedicated Workshop Controller to join our team at Sprint Recruitment Limited in Gloucester.
Job Description:The Workshop Controller will be responsible for leading and inspiring the workshop team to deliver exceptional customer service, while ensuring profitability and adherence to company policies and procedures.
Key Responsibilities:- Manage the flow of work through the workshop to ensure quality and compliance of all works carried out.
- Maximise utilisation and ensure technicians are working efficiently, safely, and to all guidelines.
- Guide the workshop team to deliver exceptional customer service and ensure all company policies and procedures are adhered to.
- Supervise and develop the workshop team to achieve the highest possible levels of performance and quality for all jobs.
- Monitor workshop loading and ensure continuity.
- Measure technicians' activity and performance to deliver a quality and compliant first-time fix.
- Arrange for customers to be informed that their vehicle has been completed.
- Ensure the workshop is kept clean and tidy at all times.
- Deal with customer complaints quickly and effectively, or escalate as per complaint process if required.
- Manage and oversee workshop apprentices from a training and wellbeing perspective.
- Ensure all statutory requirements, including trading standards, vehicle and consumer legislation, fire, health, and safety, etc. are adhered to.
- Industry qualifications achieved to a minimum of Level 3 Vehicle Maintenance and Repair or mechanical engineering.
- Strong passenger car knowledge and experience.
- Process-driven.
- Previous experience as a senior technician.
- Strong technical background.
- Good interpersonal, leadership, and organisational skills.
- Willingness to learn and adapt.
- Self-motivated, energetic, and able to motivate others.
- Leadership and the ability to delegate.
- Ability to work under pressure and to multi-task in a busy environment.
- Ability to prioritise work.
- Great communication, verbal, and written, and ability to inspire others.
- Supervisory experience.
We offer a competitive salary, a great working environment, and opportunities for professional development and growth.
If you are a motivated and experienced Workshop Controller looking for a new challenge, please send your CV to Danica Baker at Sprint Recruitment Limited.
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