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Audi Workshop Manager
2 months ago
Altitude-Recruitment Limited is seeking an experienced Audi Workshop Controller to join our team in Gloucester. As a key member of our service department, you will be responsible for leading and inspiring the workshop team to deliver exceptional customer service and maintain high-quality workmanship.
Key Responsibilities:- Manage the flow of work through the workshop, ensuring quality and compliance of all works carried out.
- Maximise utilisation and ensure technicians are working efficiently, safely, and to all guidelines.
- Guide the workshop team to deliver exceptional customer service, while ensuring profitability, and that all company policies and procedures are adhered to at all times.
- Supervise, develop, and train the workshop team to achieve the highest possible levels of performance and quality for all jobs.
- Monitor workshop loading and ensure continuity.
- Measure technician's activity and performance to deliver a quality and compliant first-time fix.
- Arrange for customers to be informed that their vehicle has been completed.
- Ensure that the image and levels of customer service within the department are in line with company standards, to ensure company reputation is upheld.
- Schedule all PDIs and used vehicle preparation to ensure that sales department requirements are met.
- Ensure that all special tools and equipment are kept in good order and that repair requirements are notified to the service manager once discovered.
- Ensure the workshop is kept clean and tidy at all times.
- Ensure all customer complaints are dealt with quickly and effectively, or escalated as per company complaint process if required.
- Be responsible for the supervision of junior staff, ensuring that their designated duties are performed correctly, highlighting any problems, quality issues, or shortfall areas, and identifying training needs.
- Ensure that all service processes, including quality checks and MOT, and company policies are adhered to.
- Manage and oversee workshop apprentices from a training and wellbeing perspective.
- Ensure that within their area of operation, all Company and Trade Associations policies, procedures, and minimum standards are met, and that all statutory requirements, including trading standards, vehicle, and consumer legislation, fire, health, and safety, etc. are adhered to.
- Scheduling and deadline management.
- Handle all internal and external customers and suppliers with courtesy and ensure the customer experience is delivered to all contacts at all times.
- Industry qualifications achieved to a minimum of Level 3 Vehicle Maintenance and Repair or mechanical engineering (all modules completed).
- Strong passenger car knowledge and experience.
- Process-driven.
- Previous experience as a senior technician.
- Strong technical background.
- Good interpersonal, leadership, and organisational skills.
- Willingness to learn and adapt.
- Self-motivated, energetic, and able to motivate others.
- Leadership and the ability to delegate.
- Ability to work under pressure and to multi-task in a busy environment.
- Ability to prioritise work.
- Great communication, verbal, and written, and ability to inspire others.
- Supervisory experience.
Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
