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Audi Workshop Manager
2 months ago
Altitude-Recruitment Limited is seeking an experienced Audi Workshop Controller to join our team in Gloucester. As a key member of our service department, you will be responsible for leading and inspiring the workshop team to deliver exceptional customer service and quality workmanship.
Key Responsibilities:- Manage the flow of work through the workshop, ensuring quality and compliance of all works carried out.
- Maximise utilisation and ensure technicians are working efficiently, safely, and to all guidelines.
- Guide the workshop team to deliver exceptional customer service, while ensuring profitability and adherence to company policies and procedures.
- Supervise and develop the workshop team, focusing on achieving the highest possible levels of performance and quality for all jobs.
- Monitor workshop loading and ensure continuity, measuring technician activity and performance to deliver a quality and compliant first-time fix.
- Arrange for customers to be informed that their vehicle has been completed, ensuring that the image and levels of customer service within the department are in line with company standards.
- Ensure that all customer complaints are dealt with quickly and effectively, or escalated as per company complaint process if required.
- Manage and oversee workshop apprentices, from a training and wellbeing perspective.
- Industry qualifications achieved to a minimum of Level 3 Vehicle Maintenance and Repair or mechanical engineering (all modules completed).
- Strong passenger car knowledge and experience.
- Process driven.
- Previous experience as a senior technician.
- Strong technical background.
- Good interpersonal, leadership, and organisational skills.
- Willingness to learn and adapt.
- Self-motivated, energetic, and able to motivate others.
- Leadership and the ability to delegate.
- Ability to work under pressure and to multi-task in a busy environment.
- Ability to prioritise work.
- Great communication, verbal and written, and ability to inspire others.
- Supervisory experience.
Altitude-Recruitment Limited is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and experienced Audi Workshop Controller looking for a new challenge, please apply today.
