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Customer Operations Manager
2 months ago
BH Live is seeking a highly skilled Customer Operations Manager to join our team at the Mountbatten Centre in Portsmouth. As a key member of our operations team, you will be responsible for ensuring that every visitor to our centre has a positive and memorable experience.
Key Responsibilities- Centre Operations: Oversee the day-to-day operations of the centre, ensuring that all facilities and services are running smoothly and efficiently.
- Customer Experience: Develop and implement strategies to enhance the customer experience, including staff training and customer service initiatives.
- Staffing and Scheduling: Ensure that each department has the appropriate level of staffing and coordinate reactive shift cover as needed.
- Emergency Response: Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
- Building Security: Be responsible for the security of the building while on duty and respond to emergency calls when off duty.
- Leadership Skills: Proven ability to lead and motivate a team to achieve excellent customer service standards.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
- Problem-Solving Skills: Ability to think critically and solve problems in a fast-paced environment.
- Commercial Acumen: Understanding of commercial principles and ability to make informed decisions that drive business growth.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career development and growth within the company.
- Collaborative Team Environment: A collaborative and supportive team environment.
- Recognition and Rewards: Recognition and rewards for outstanding performance.
