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Patient Relations Support Specialist
2 months ago
About the Role
We are seeking a skilled and compassionate Patient Relations Administration Assistant to join our team at Herefordshire and Worcestershire Health and Care NHS Trust. As a key member of our team, you will play a vital role in supporting patients, carers, and loved ones who contact us with their concerns, compliments, or complaints.
Main Responsibilities
The successful candidate will be responsible for:
- Providing exceptional customer service and being a first point of contact for patients and their families
- Listening to and addressing concerns, complaints, or compliments in a timely and professional manner
- Working collaboratively with our team to resolve issues and improve patient experience
- Developing and maintaining effective communication channels with patients, carers, and staff
About Us
Herefordshire and Worcestershire Health and Care NHS Trust is a leading provider of healthcare services in the region. We are committed to delivering outstanding care and improving the lives of our patients and their families. Our team is passionate about making a positive difference, and we are looking for like-minded individuals to join us.
What We Offer
We offer a range of benefits, including:
- Competitive salary and benefits package
- Opportunities for career development and progression
- Flexible working arrangements and work-life balance
- Access to training and development programs
- A supportive and inclusive work environment
Person Specification
We are looking for candidates who possess:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Experience in a customer-facing role or administration
How to Apply
If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, please submit your application. We look forward to hearing from you.
