Senior IT Manager: Modern Workplace Solutions

4 weeks ago

Bloomsbury, Greater London, United Kingdom The British Museum Full time
About the Role

We are seeking a highly skilled and experienced Technical Lead to provide engineering and technical leadership in the delivery of enterprise-wide IT modern workplace services to the British Museum's staff and partners. The successful candidate will manage a team of 3rd line engineers responsible for the Museum's modern workplace across visitor and security services, operational and curatorial departments.

Key Responsibilities
  • Technical Leadership
    • Design and project deliver new modern workplace services
    • Engage with the Museum to understand how core modern workplace solutions are consumed and make recommendations on how best to improve the end user experience
    • Provide team leadership, mentoring and support for team members
  • Operational Support
    • Ensure the team maintain availability and performance of the Museum's IT modern workplace solutions
    • Liaise with senior managers, 3rd line colleagues and service delivery staff to ensure ITIL incidents and problems are resolved effectively
    • Active role in the Change Control and System Architecture processes
  • Vendor Management
    • Ensure the IS department maintains excellent functioning relationships with its main software and application suppliers
    • Manage vendors including selection processes such as RFP and scorecards to establishing operational SLAs and KPIs
  • Process and Policy
    • Responsible for ensuring the team follow the appropriate policies and procedures to deliver services and change control
    • Contribute towards operational and project budgeting
About You
  • Degree in Computer Science or equivalent
  • Technical skills – Cloud SAAS, Microsoft Office 365 (Intune/ Teams/ One Drive/ SharePoint); software management and provisioning; strong 3rd line IT Support and ITIL service delivery; mobile working methodologies; active directory, domain services and GPOs; detailed understand of how IT services are delivered and consumed by the customer; excellent documentation skills
  • Previous work experience as a Senior Applications Analyst or Senior Modern Workplace Engineer
  • Managerial skills – Team leadership either direct reports or during major projects; experience in leading the delivery of application services and change programmes; management and selection of 3rd party suppliers and vendors in delivering application services; proactively engaged with the IT Industry
  • Interpersonal skills – positive communicator and team player; analytical thinker and achievement focused; highly organised with excellent prioritisation skills
About the British Museum

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen.

The Museum offers a competitive benefits package including:

  • Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays
  • Membership of the civil service defined benefit pension scheme
  • Free entry to a wide range of museums and exhibitions
  • Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
  • Interest-free travel, bicycle, and rental deposit loans
  • Professional and personal development opportunities
  • Employee Assistance Programme
  • Discounts on food and gift shop purchases

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