Customer Loyalty Manager

2 weeks ago

London, Greater London, United Kingdom Redefined Ltd Full time
About the Role

We are seeking a highly skilled Customer Loyalty Manager to join our team at Redefined Ltd. As a key member of our Luxury brand portfolio, you will play a crucial role in driving excellent execution of our business priorities.

Key Responsibilities
  • Develop and implement a rolling activation plan for our Luxury customers, ensuring we showcase our brand portfolio admirably throughout the year.
  • Create custom incentive programs across the specialist Whisky channel to drive salience and advocacy for our Luxury brands.
  • Collaborate with agencies to develop best-in-class assets for the Luxury sales channel.
  • Conduct regular market research and analysis to ensure we are constantly improving our plans and driving greater return on investment.
  • Manage the A&P budgets for your customers, with accurate forecasting on a monthly basis.
Ideal Candidate
  • 3 to 5 years of experience as a Sales or Marketing Executive, including experience working with Luxury brands and customers.
  • Strong project management, analytical, and core selling skills.
  • Excellent time management and prioritization skills.
  • Able to build powerful relationships and work collaboratively within a team.
  • A problem solver and solution-based teammate who can deal with ambiguity and adapt quickly.

We value diversity and inclusion in our workplace and encourage applicants from diverse backgrounds to apply. If you are passionate about this role and have the required skills and experience, we encourage you to apply. We offer flexible working arrangements, including part-time and compressed hours, to support work-life balance.

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