Customer Service Coordinator
1 week ago
Job Title: Customer Service Administrator
Contract: Full Time
Location: Remote with occasional travel to Coalville, Leicester
Salary: £25,000 - £26,000
Job Type: Permanent
Industry: International Organisation
About the Role:
The Commercial Division at SF Recruitment is seeking a highly skilled Customer Service Administrator to join their friendly and diverse Customer Service and Sales department.
Key Responsibilities:
- Customer Service: Manage a portfolio of customers across the Midlands, ensuring a first-class service is delivered.
- Enquiries and Orders: Handle customer, sales, and technical enquiries, raise and negotiate quotations, process company orders, and ensure timely completion.
- Relationship Building: Build excellent relationships with customers, understanding their individual needs and requirements.
- Payment and Invoicing: Process customer payments and invoices, ensuring accuracy and timeliness.
- Logistics and Supply Chain: Liaise with couriers to minimize errors and damages.
- Problem Resolution: Process credits for damaged goods and offer replacements.
Requirements:
- Proactivity and Productivity: Demonstrate a proactive approach, ensuring high productivity and minimal errors.
- Attention to Detail: Show strong attention to detail and a commitment to accuracy.
- Teamwork and Support: Thrive in a team environment, providing support and assistance as needed.
- Flexibility and Adaptability: Be flexible and adaptable, with a willingness to learn and develop.
What We Offer:
- Flexible Working Hours: Monday to Friday, with one flexible day working from home.
- Competitive Salary: £25,000 - £26,000.
- Generous Holiday Entitlement: 25 days + Bank Holidays.
- Supportive Environment: A fun, friendly, and supportive team environment.
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