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Customer Service Coordinator
2 months ago
Job Title: Customer Service Administrator
Contract: Full Time
Location: Remote with occasional travel to Coalville, Leicester
Salary: £25,000 - £26,000
Job Type: Permanent
About the Role:
We are seeking a highly organized and customer-focused Customer Service Administrator to join our team at SF Recruitment. As a key member of our Commercial Division, you will be responsible for managing a portfolio of customers across the Midlands and delivering exceptional service.
Key Responsibilities:
- Customer Service: Provide first-class service to customers, responding to inquiries, resolving issues, and ensuring customer satisfaction.
- Order Processing: Process customer orders efficiently, ensuring timely completion and accurate fulfillment.
- Relationship Building: Build strong relationships with customers, understanding their needs, and providing tailored solutions.
- Communication: Liaise with internal teams, customers, and external partners to ensure seamless communication and collaboration.
- Problem-Solving: Identify and resolve customer issues, escalating complex problems to senior team members as needed.
- Administrative Tasks: Perform administrative duties, such as data entry, record-keeping, and reporting.
Requirements:
- Previous Experience: 1-2 years of experience in a customer-facing role, preferably in administration or order processing.
- Communication Skills: Excellent written and verbal communication skills, with the ability to build strong relationships with customers and colleagues.
- Organizational Skills: Highly organized and able to prioritize tasks effectively, managing multiple projects and deadlines.
- Technical Skills: Proficient in Microsoft Office, with experience in CRM systems and other customer service software.
What We Offer:
- Flexible Working Hours: Monday to Friday, with one flexible day working from home.
- Competitive Salary: £25,000 - £26,000.
- Generous Benefits: 25 days + Bank Holidays, plus additional benefits.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your updated CV, for consideration.
