Customer Service Coordinator
2 days ago
We are seeking a highly skilled and experienced Customer Care Co-ordinator to join our team at Barratt Developments. As a key member of our Customer Care department, you will play a vital role in ensuring that our residents receive exceptional service and support throughout their journey with us.
Key Responsibilities- Manage and resolve resident and stakeholder issues in a timely and professional manner.
- Communicate effectively with internal teams and external residents, contractors, and managing agents to ensure seamless issue resolution.
- Coordinate the administration of the department to ensure efficient and effective operations.
- Ensure compliance with all relevant SHE policies and procedures, prioritizing the safety of our teams.
- Log and track all enquiries received, including regular meetings with the contractor RLO.
- Adhere to BDW standard Customer Care policies and procedures, ensuring all issues are handled professionally and to the satisfaction of all stakeholders.
- Handle all contacts, including calls, emails, and online interactions, in a professional and courteous manner.
- Work closely with the BSU communications team to ensure accurate and timely responses.
- Coordinate with colleagues to provide continuous telephone and email cover throughout the working day.
- Compile and distribute milestone proactive template communications to keep residents informed of progress.
- Arrange inspections of remedial enquiries as necessary, working with the BSU Project Manager or RLO to validate issues and mitigate resident concerns.
- Communicate with the Head of Customer Care to ensure all enquiries are handled by the appropriate personnel and in a cost-effective manner.
- Utilize the IT system to manage defect resolution and identify areas for improvement.
- Monitor all enquiries and escalate those that may pose a risk to reputation, satisfaction, or external escalation to the HOCC.
- Liaise with other departments to ensure customer enquiries or concerns are addressed professionally and efficiently.
- Provide administrative support, including handling customer correspondence, electronic and paper filing, and producing reports.
- Undertake post-completion satisfaction calls and surveys to customers.
- Update weekly reports and distribute to relevant personnel.
- Experience in a professional secretarial/administration role.
- Previous experience in a demanding and fast-paced customer service environment.
- Excellent communication skills, both written and verbal.
- Ability to learn technical detail and communicate it clearly.
- Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills.
- A strong team player, supportive of colleagues.
- Assertive, tenacious, with the ability to influence others and be resilient to challenging customer demands.
- Self-disciplined, with excellent time management skills and the ability to coordinate multiple priorities.
- Ability to multitask and work efficiently and accurately under pressure.
- Professional, assertive, and pleasant manner in dealing with internal and external customers and contacts.
- Able to manage shifting priorities.
Barratt Developments is a leading national housebuilder, recognized for our commitment to quality and customer satisfaction. We offer a range of benefits, including a competitive salary, bonus scheme, private medical scheme, and flexible benefits package.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced individual looking for a new challenge, please submit your application.
-
Customer Service Coordinator
1 month ago
Coalville, Leicestershire, United Kingdom Board24 Ltd Full timeJob Title: Customer Service AdministratorLocation: Not SpecifiedSalary: £24,000 per yearJob Type: Full Time - Fixed term contractJob Description:We are seeking an experienced Customer Service Administrator to support our sales team on a fixed-term contract. As a key member of our team, you will be responsible for providing exceptional customer service and...
-
Customer Service Coordinator
1 month ago
Coalville, Leicestershire, United Kingdom Board24 Ltd Full timeJob Title: Customer Service AdministratorLocation: Not SpecifiedSalary: £24,000 per yearJob Type: Full Time - Fixed term contractJob Description:We are seeking an experienced Customer Service Administrator to support our sales team on a fixed-term contract. As a key member of our team, you will be responsible for providing exceptional customer service and...
-
Customer Service Coordinator
7 days ago
Coalville, Leicestershire, United Kingdom Barratt Developments Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care Co-ordinator to join our team at Barratt Developments. As a key member of our Customer Care department, you will play a vital role in ensuring that our residents receive exceptional service and support throughout their journey with us.Key ResponsibilitiesManage and resolve resident...
-
Customer Service Coordinator
7 days ago
Coalville, Leicestershire, United Kingdom Barratt Developments Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care Co-ordinator to join our team at Barratt Developments. As a key member of our Customer Care department, you will play a vital role in ensuring that our residents receive exceptional service and support throughout their journey with us.Key ResponsibilitiesManage and resolve resident...
-
Customer Service Coordinator
1 month ago
Coalville, Leicestershire, United Kingdom Barratt Developments Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Barratt Developments. As a key member of our Customer Care department, you will play a vital role in ensuring that our residents receive exceptional service and support.Key ResponsibilitiesIssue Resolution: Manage and resolve all resident and...
-
Customer Service Coordinator
2 weeks ago
Coalville, Leicestershire, United Kingdom Barratt Developments Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care Co-ordinator to join our team at Barratt Developments. As a key member of our Customer Care department, you will play a vital role in ensuring that our residents receive exceptional service and support throughout their journey with us.Key ResponsibilitiesManage and resolve resident...
-
Customer Service Coordinator
2 weeks ago
Coalville, Leicestershire, United Kingdom Barratt Developments Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care Co-ordinator to join our team at Barratt Developments. As a key member of our Customer Care department, you will play a vital role in ensuring that our residents receive exceptional service and support throughout their journey with us.Key ResponsibilitiesManage and resolve resident...
-
Customer Service Coordinator
3 days ago
Coalville, Leicestershire, United Kingdom Barratt Developments Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care Co-ordinator to join our team at Barratt Developments. As a key member of our Customer Care department, you will play a vital role in ensuring that our residents receive exceptional service and support throughout their journey with us.Key ResponsibilitiesManage and resolve resident...
-
Customer Service Coordinator
3 days ago
Coalville, Leicestershire, United Kingdom Barratt Developments Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care Co-ordinator to join our team at Barratt Developments. As a key member of our Customer Care department, you will play a vital role in ensuring that our residents receive exceptional service and support throughout their journey with us.Key ResponsibilitiesManage and resolve resident...
-
Customer Service Coordinator
2 weeks ago
Coalville, Leicestershire, United Kingdom Barratt Developments Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care Co-ordinator to join our team at Barratt Developments. As a key member of our Customer Care department, you will play a vital role in ensuring that our residents receive exceptional service and support throughout their journey with us.Key ResponsibilitiesManage and resolve resident...
-
Customer Service Coordinator
2 weeks ago
Coalville, Leicestershire, United Kingdom Barratt Developments Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care Co-ordinator to join our team at Barratt Developments. As a key member of our Customer Care department, you will play a vital role in ensuring that our residents receive exceptional service and support throughout their journey with us.Key ResponsibilitiesManage and resolve resident...
-
Customer Service Coordinator
2 weeks ago
Coalville, Leicestershire, United Kingdom Barratt Developments Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care Co-ordinator to join our team at Barratt Developments. As a key member of our Customer Care department, you will play a vital role in ensuring that our residents receive exceptional service and support throughout their journey with us.Key ResponsibilitiesManage and resolve resident...
-
Customer Service Coordinator
2 weeks ago
Coalville, Leicestershire, United Kingdom Barratt Developments Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care Co-ordinator to join our team at Barratt Developments. As a key member of our Customer Care department, you will play a vital role in ensuring that our residents receive exceptional service and support throughout their journey with us.Key ResponsibilitiesManage and resolve resident...
-
Customer Service Coordinator
4 days ago
Coalville, Leicestershire, United Kingdom Interaction - Leicester Full timeCustomer Services Co OrdinatorWe are seeking a highly dynamic and enthusiastic Customer Services Co Ordinator to join our team at Interaction - Leicester. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring the highest levels of customer satisfaction.Key Responsibilities:Provide...
-
Customer Service Coordinator
4 days ago
Coalville, Leicestershire, United Kingdom Interaction - Leicester Full timeCustomer Services Co OrdinatorWe are seeking a highly dynamic and enthusiastic Customer Services Co Ordinator to join our team at Interaction - Leicester. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring the highest levels of customer satisfaction.Key Responsibilities:Provide...
-
Customer Service Coordinator
4 days ago
Coalville, Leicestershire, United Kingdom Interaction - Leicester Full timeCustomer Services Co OrdinatorWe are seeking a highly dynamic and enthusiastic Customer Services Co Ordinator to join our team at Interaction - Leicester. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring the highest levels of customer satisfaction.Key Responsibilities:Provide...
-
Customer Service Coordinator
3 days ago
Coalville, Leicestershire, United Kingdom Interaction - Leicester Full timeCustomer Services Co OrdinatorWe are seeking a highly dynamic and enthusiastic Customer Services Co Ordinator to join our team at Interaction - Leicester. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring the highest levels of customer satisfaction.Key Responsibilities:Provide...
-
Customer Service Coordinator
4 weeks ago
Coalville, Leicestershire, United Kingdom Board24 Ltd Full timeJob Title: Customer Service AdministratorLocation: CoalvilleSalary: £24,000 per yearJob type: Full Time - Fixed term contract until Christmas.Job Description:We are seeking an experienced Customer Service Administrator to provide support to our sales team on a fixed-term contract until Christmas. As a key member of our team, you will be responsible for...
-
Customer Service Coordinator
4 weeks ago
Coalville, Leicestershire, United Kingdom Board24 Ltd Full timeJob Title: Customer Service AdministratorLocation: CoalvilleSalary: £24,000 per yearJob type: Full Time - Fixed term contract until Christmas.Job Description:We are seeking an experienced Customer Service Administrator to provide support to our sales team on a fixed-term contract until Christmas. As a key member of our team, you will be responsible for...
-
Customer Service Coordinator
4 weeks ago
Coalville, Leicestershire, United Kingdom Board24 Ltd Full timeJob Title: Customer Service AdministratorLocation: CoalvilleSalary: £24,000 per yearJob type: Full Time - Fixed term contract until Christmas.Job Description:We are seeking an experienced Customer Service Administrator to support our sales team on a fixed term contract until Christmas. As a key member of our team, you will be responsible for providing...