Service Charge Officer

1 month ago

Borehamwood, Hertfordshire, United Kingdom Clarion Housing Group Full time
Service Charge Officer Role

We are seeking a skilled Service Charge Officer to join our team at Clarion Housing Group. As a Service Charge Officer, you will play a crucial role in responding to service charge enquiries and complaints by investigating issues raised by customers.

Key Responsibilities:
  • Investigate service charge enquiries and complaints, identifying key components and desired outcomes for customers.
  • Carry out adjustments to service charges following investigations and provide feedback to teams to prevent errors from re-occurring.
  • Respond to internal teams' enquiries regarding all aspects of service charges and keep our CRM system updated with activity and correspondence.
Requirements:
  • Substantial experience of using Excel and excellent numerical skills.
  • Ability to communicate complex subjects in a clear and concise way using a range of media.
  • Strong analytical and problem-solving skills.
What We Offer:

As a Service Charge Officer at Clarion Housing Group, you will have the opportunity to work with a range of services to residents, ensuring that costs of services provide value for money, are accounted for in a transparent manner, and recovery of costs is maximised.

We offer a range of benefits, including competitive salaries, a hybrid working environment, and opportunities for professional development.

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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