Service Charge Officer

3 weeks ago


Borehamwood, Hertfordshire, United Kingdom Clarion Housing Group Full time
Service Charge Officer

We are seeking a highly skilled Service Charge Officer to join our team at Clarion Housing Group. As a Service Charge Officer, you will play a crucial role in ensuring that costs of services provide value for money, are accounted for in a transparent manner, and recovery of costs is maximised.

Key Responsibilities:
  • Investigate service charge enquiries and complaints, identifying key components of a query/complaint and desired outcomes for customers.
  • Carry out adjustments to service charges following investigations and provide feedback to teams to prevent errors from re-occurring.
  • Respond to internal teams' enquiries regarding all aspects of service charges and keep our CRM system updated with activity and correspondence.
  • Collaborate with teams across the business to collate necessary documents and explanations to respond to customers.
Requirements:
  • Substantial experience of using Excel and excellent numerical skills.
  • Ability to communicate complex subjects in a clear and concise way using a range of media.
  • Strong analytical and problem-solving skills.
  • Excellent customer service skills.
What We Offer:

At Clarion Housing Group, we offer a range of benefits to support your lifestyle, including competitive salaries, a comprehensive pension scheme, and a range of employee discounts. We are committed to rewarding hard work and commitment, and providing opportunities for career development and growth.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that you must be eligible to work in the UK and reside in England or Wales for the duration of your employment.



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