Service Charge Officer

3 weeks ago


Borehamwood, Hertfordshire, United Kingdom Clarion Housing Group Full time
Service Charge Officer

We are seeking a highly skilled Service Charge Officer to join our team at Clarion Housing Group. As a Service Charge Officer, you will play a crucial role in ensuring that costs of services provide value for money, are accounted for in a transparent manner, and recovery of costs is maximised.

Key Responsibilities:
  • Investigate service charge enquiries and complaints, identifying key components of a query/complaint and desired outcomes for customers.
  • Carry out adjustments to service charges following investigations and provide feedback to teams to prevent errors from re-occurring.
  • Respond to internal teams' enquiries regarding all aspects of service charges and keep our CRM system updated with activity and correspondence.
  • Collaborate with teams across the business to collate necessary documents and explanations to respond to customers.
Requirements:
  • Substantial experience of using Excel and excellent numerical skills.
  • Ability to communicate complex subjects in a clear and concise way using a range of media.
  • Strong analytical and problem-solving skills.
  • Excellent customer service skills.
What We Offer:

At Clarion Housing Group, we offer a range of benefits to support you and your lifestyle, including competitive salaries, a comprehensive pension scheme, and opportunities for career development.

We are committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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