Service Executive

4 weeks ago


Basingstoke, United Kingdom Office Angels Full time
Job Title: Service Executive

We are seeking a highly motivated and customer-focused professional to join our team as a Service Executive. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide sales and service support to multiple Area Sales Managers to help them achieve their annual sales targets.
  • Process a wide range of customer calls, identify service problems, and take appropriate action to resolve them.
  • Attempt First Call Resolution (FCR) for all customer calls, utilizing problem-solving skills and available resources.
  • Work with Area Sales Managers to coordinate outbound sales and service phone calls.
  • Maximize up-sell opportunities on inbound customer service phone calls.
  • Utilize our CRM system to record, track, and manage all customer interactions.
  • Maintain and enhance customer relationships by building trust and resolving issues promptly and completely.
Company Benefits:
  • 23 days annual leave plus birthday off
  • 5.5% Pension contribution
  • £250 wellbeing voucher for gym membership, etc.
  • Access to Health Shield
  • Sports and Leisure club membership
  • Bupa Private Medical plan after 3 months
  • Staff discount
  • Free Parking

If you have the skills and experience required for this role, please apply today. We look forward to hearing from you.



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