Sales and Service Executive

4 weeks ago

Basingstoke, United Kingdom Office Angels Full time
Job Title: Sales and Service Executive

We are seeking a highly motivated and customer-focused Sales and Service Executive to join our team at Office Angels. As a Sales and Service Executive, you will be responsible for providing sales and service support to multiple Area Sales Managers, processing a wide variety of calls, and identifying service problems to initiate appropriate action.

Key Responsibilities:
  • Provide sales and service support to multiple Area Sales Managers by helping them reach annual sales targets.
  • Process a wide variety of calls, identify service problems, and initiate appropriate action.
  • Attempt First Call Resolution (FCR) for all customer calls, utilizing problem-solving skills and available resources.
  • Work with Area Sales Managers to coordinate outbound sales and service phone calls.
  • Maximize up-sell opportunities on inbound customer service phone calls.
  • Utilize CRM system to record, track, and manage all customer interactions.
  • Maintain and enhance customer relationships by building trust and resolving issues promptly and completely.
Company Benefits:
  • 23 days annual leave plus birthday off
  • 5.5% Pension contribution
  • £250 wellbeing voucher such as gym membership etc
  • Access to Health Shield
  • Sports and Leisure club
  • Bupa Private Medical plan after 3 months
  • Staff discount
  • Free Parking

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