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Technical Support Specialist

2 months ago

Preston, Lancashire, United Kingdom Zebra Full time

Job Summary:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

Key Responsibilities:

  • Performs logistical tasks (receiving & shipping), troubleshooting, repairs (mechanical or electrical in nature), testing, and cleaning of customer returned products.
  • Directly supports operational improvement activities and the implementation of cost reduction ideas.

Responsibilities:

  • Performs basic tasks associated with servicing customer product. This includes receiving/shipping, reviewing customer complaints, basic troubleshooting, mechanical repairs, inspection, basic and soldering, cleaning, testing, and final inspections.
  • Learns and develops familiarity with a smaller subset of products and processes.
  • Records work performed in the form of symptom codes and parts replacement reasons.
  • Provides input geared toward continuous improvement activities.
  • Learns and develops familiarity with various software tools.
  • Delivers work that falls within acceptable error rate limits. Provides input geared toward improving existing work instruction documentation and the standardization of processes. Complies with all ESD practices. Understands basic ISO requirements.
  • Complies with all required safety practices and use of PPE.
  • Understands and complies with all aspects of the 5S program.
  • Learns and follows the basic calibration and maintenance requirements of the tools/equipment used in the operations.

Requirements:

  • Learns policies and procedures and how to apply them to issues experienced in routine activities.
  • Learns and closely follows established processes and directions.
  • Able to work in a team environment.

Why Zebra?

We offer competitive fixed salary and performance-linked bonus as well as a range of corporate benefits which support the lifestyle, professional development, health and learning of our people.

Benefits:

  • 25 days holiday + public holidays.
  • Up to 32 hours paid time off per year to volunteer with a charity of your choice.
  • Reward & Recognition scheme - earn points to spend online.
  • Pension Scheme with a matched contribution up to 7%.
  • Private medical cover.
  • Access to an innovative online learning platform.
  • Cycle to work scheme.
  • Employee Assistance Program.

Equal Opportunities:

We are committed to offering equal opportunities, and we encourage applications from all sections of the community.