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Reception Service Manager

2 months ago

Crawley, West Sussex, United Kingdom Pybus Recruitment Full time

About the Role:
As a key member of the Aftersales Department, you will be responsible for leading a dedicated team to ensure seamless operation of parts and service processes. This dynamic role offers a unique opportunity to inspire and motivate your team to achieve both volume and profit objectives, while maintaining the highest standards of customer satisfaction.

Key Responsibilities:

  • Develop and implement strategies to maintain high performance standards within the parts and service teams.
  • Ensure customer service standards are upheld, adhering to customer satisfaction indicators.
  • Oversee stock control and warehouse management, ensuring compliance with manufacturer and business operating requirements.
  • Collaborate with the Aftersales Manager to develop targeted marketing campaigns to maximise commercial opportunities.
  • Ensure all service processes meet brand standards and are consistently implemented.

Requirements:

  • Strong organisational and planning skills.
  • Full UK driving licence.